EBS FAQs

Questions about your EBS course?

Check out our most frequently asked questions

HOW DO I BOOK?

HOW DO I BOOK?

BOOK VIA MOBILE/DESKTOP

Follow these 5 simple steps to book your EBS course now

1. Your course

  • Check out our courses and course languages, and decide which one is made for you.
  • See our selection of destinations and choose your perfect one. Make sure you look at the accommodation too!
  • Take a look at the available course dates and see which ones suit you best

2. Your booking
Now it’s time to click ‘Book Now’ and register as an EBS student with your email address or Facebook account

3. Your details
Here you fill in some details about yourself: name, D.O.B, address, etc.

4. Your payment
This is where you revise the details of your booking and check out your payment options

5. Your confirmation
You’ll receive an email with your confirmation – let your EBS adventure begin!

BEFORE THE COURSE

COURSE REQUIREMENTS AND LANGUAGES

WHO CAN TAKE PART IN AN EBS COURSE?

To attend an EBS course you need to be 18 years old the moment the course starts. You can attend a course at EBS Kos or EBS Phuket if you are 17 years old and have your parent/guardian’s written permission.

If you are looking to take a course with EBS Las Vegas, EBS New York or EBS Miami you need to be 21 years old to be able to drink alcoholic drinks. You can attend a course in the USA if you are between 18 and 21 years old as you will still be able to learn all the elements of the course due to our training methods. If you are under 21 years old, you will not be able to take part in some of the organised events outside of school hours as they involve drinking alcoholic drinks.

WHAT ABOUT ADVANCED COURSES?

We highly recommend that you have previous experience if you are going to take either the 10-Day Advanced Bartending or 6-Day Advanced Flair. The only course which has requirements is the EBS Instructor Academy. To apply for this course you need to have at least 3 years of bartending experience, be fluent in English, both written and spoken and have exceptional social skills.

ARE EBS COURSES ONLY AVAILABLE IN MY NATIVE LANGUAGE?

No, we also offer courses in many other languages depending on the availability of our world-class instructors. We only recommend taking a course in a language other than your own, if you have a Professional Working Proficiency in this language. Professional Working Proficiency is the level at which you can discuss a variety of topics with ease and understand the majority of what others are saying, this way you get the full EBS experience and won’t miss out on anything! To find out which languages you can study in and where, give EBS CARE a ring and they’ll bring you up to date.

COURSE PRICES

WHERE CAN I SEE THE COURSE PRICES AND DATES?

Head to any of our school pages, click the “Price and Book” tab and you’ll see the courses on offer and the prices. Likewise, go to any of our course pages, click the “Book Now” tab and you’ll see the course prices.

WHAT DOES THE PRICE OF THE COURSE INCLUDE?

The course price covers your industry-leading bartending education and study materials for the duration of your course. Most of our schools also arrange free activities for you to take part in, these activities differ between schools but you can check them out on the ‘Student Life’ tab.

IS ACCOMMODATION INCLUDED IN THE COST?

Accommodation is not included in the course price. At the booking page you will have the option to include accommodation for most of our schools. You can preview the facilities on the “Accommodation” tab of the school page. The majority of our students choose to stay in the EBS accommodation as it is the best way to integrate with your fellow course mates and get the true EBS experience! You can choose not to stay in EBS accommodation if you are local to the school or have pre-arranged accommodation.

WHAT DO I NEED TO PAY FOR AT THE DESTINATION?

You will need money for food and drinks at your destination. Some schools offer food packages so you can have your meals prepared and cooked for you at your destination, all for a great price.

The schools also arrange other activities for you to enjoy outside of school hours that incur a cost, it’s good to put some money aside for these as well.

THINGS YOU NEED TO SEND AND WILL RECEIVE FROM EBS

DO I NEED TO BRING ANY EDUCATIONAL MATERIALS WITH ME FOR THE COURSE?

No, you don’t need to bring anything. You will get all of the necessary practical and theoretical equipment at your school for educational purposes. Equipment that will help you train outside of school hours can be purchased as part of the EBS merchandise.

WHAT DO I NEED TO SEND TO EBS BEFORE I GO TO MY SCHOOL?

It is vital that you send us 1 or 2 emergency contact details. Without these details, you will not be accepted on the course. You can do this by logging in to your student account and entering your details under the “Arrival & Contact Details” tab. All we require is the name, relation and phone numbers of your emergency contact.

Furthermore, if you’re travelling to an EBS school overseas, please provide us with your flight details. This way we can have everything ready for you upon arrival.

WHY AM I RECEIVING SMS ALERTS FROM EBS?

We’ll send you SMS alerts to convey important messages such as late payment reminders, student account updates or [in very rare cases] course changes. We may also send you SMS alerts about package upgrades, services at your destination, other courses, campaigns and offers. We strongly advise you to allow us to send you SMS alerts [they’re free to receive], if you would rather not receive SMS alerts, you can deactivate them in your student account.

TRAVELLING TO YOUR DESTINATION

CAN I TRAVEL ALONE?

Yes, of course! Most of our students are travelling alone, so you’ll be in the same boat as them. Taking an EBS course is also a great opportunity to bring your best friends along with you and have an unforgettable time together.

WHAT ABOUT GETTING A VISA?

Each country has its own rules and regulations regarding getting a visa. EBS CARE can give you advice, but it is ultimately your own responsibility to research and obtain your required visa.

ARE FLIGHTS INCLUDED?

Flights are not included in the course price. To obtain cheaper flights we advise you to look at departures from major airports and to use comparison websites. Consider taking connecting flights as they often work out cheaper.

ARE TRANSFERS FROM THE AIRPORT INCLUDED?

Airport transfers are not included in the course price. Some schools offer airport transfers for an extra charge that you can arrange when booking your course. This way you can have your transport prearranged, which is one less thing to worry about!

YOUR COURSE CHECKLIST

  • Boarding Ticket
  • Passport
  • Visas
  • Vaccinations (if necessary)
  • Cash in the currency of your destination
  • Debit/credit cards
  • Health insurance cards/document(s)
  • Travel insurance info
  • Contact information
  • Mobile and charger
  • Headphones
  • iPad or tablet, and charger
  • Camera/video camera, memory card, and charger
  • Electrical converters and adapters

DURING THE COURSE

DO I NEED TO BRING ANY IDENTIFICATION TO THE SCHOOL?

Yes, on the first day of the course you will need to bring valid photo identification as we need to make a copy of it. Here are the acceptable forms of identification:

  • International travel passport
  • Government-issued driver’s license
  • Government-issued national/state/province identity card

We also ask you to do this so that we can verify that everyone who should be on the course is present.

WHAT IS EBS' ALCOHOL POLICY?

EBS has a strict alcohol policy for both students and employees. As a bartender training organisation we take the consumption of alcohol and serving very seriously. Students engaged in any EBS related activity, at an EBS school, during school hours, must be in a fit condition to perform.

Arriving at school in an intoxicated state is unacceptable as it can put your fellow students and instructors in danger. If you are found to be in an intoxicated state you will be sent home and may be subject to our disciplinary policy. Any dangerous or irresponsible drinking during school hours will be severely punished. If you begin to act in a disorderly manner due to intoxication which consequently requires intervention by an EBS staff member or local official, you will subject to our violation protocols.

AFTER THE COURSE

WHAT KIND OF CERTIFICATE DO I GET AT THE END OF THE COURSE?

After you’ve graduated from your course you will receive a worldwide recognised European Bartender School certificate. You will receive the same standardised EBS certificate as all of your course mates. No matter which school you study in or which language you choose to study in, your certificate will be the same

WHAT JOB OPPORTUNITIES DO I HAVE AFTER I GRADUATE?

As an EBS graduate of the 4-Week International Bartender Course and 10-Day Advanced Bartending Course, you have free access to EBS MatchStaff after the course, and for the rest of your professional career.

EBS MatchStaff allows you to apply for job opportunities around the world. You’ll be given access to EBS MatchStaff within a minimum of 7 days after graduating from your course. With your login details in hand, you can browse the latest selection of worldwide hospitality positions, wherever you may be. EBS MatchStaff is filled with industry-leading venues waiting for you to apply!

WHAT IF I DON'T PASS THE COURSE?

Educational Guarantee

Don’t worry, it could just be that the nerves get the better of you on exam day, it’s normal. For this very reason we created the educational guarantee. The educational guarantee allows you to repeat the entire course, within one year, in the same destination, if you fail your exams. You can purchase your educational guarantee when you book your course.

The cost of accommodation isn’t covered by the educational guarantee. Individual exam retakes are not included in the educational guarantee.

Retake Your Exams

If you fail certain exams you can contact EBS CARE and they will provide you with the school’s email address so that you can arrange a time and date for your retake/s with the school. The school will give you all of the information.

PAYMENT INFORMATION

HOW TO PAY

HOW AND WHEN CAN I PAY?

At European Bartender School we offer 3 methods of payment:

  • Pay in full at the time of booking*
  • Pay later – you have 7 days for the full amount to reach us
  • Pay in 3 instalments, interest-free. We will set up a payment plan for you at the time of the booking. The first installment has to paid within the first 7 days

*You can pay the full amount at the time of booking using a credit/debit card or pay via bank transfer.

Note – No matter which payment method you choose, the full amount of the course must reach us before the course starts.

HOW DO I MAKE AN INTERNATIONAL TRANSFER?

Note – If it’s your first time making an international transfer online, you may need to call your bank to activate the function.

You have 2 ways to make an international bank transfer:

  • You can go to your bank and ask to make an international transfer, remember to bring a form of identification. They’ll provide you with a form that you need to complete with your account information and our account information including IBAN and SWIFT codes (these can be found in your student account).
  • Likewise, you can make an international transfer online using your account information and our account information including IBAN and SWIFT codes.

Note – We highly recommend you to keep hold of the receipt from your international bank transfer for future reference.

Important: A charge may be made for the bank transfer; if so, please make sure you choose the option to pay for all of the bank transfer fees. Please also ensure that you pay using the same currency you used to book your course with.

BOOKING AND PAYING

I TRIED TO PAY IN FULL BY CREDIT CARD BUT THE PAYMENT DID NOT GO THROUGH. WHY HAS THIS HAPPENED?

This usually occurs for one of the following reasons:

  • We don’t accept the card you are using
  • Your card doesn’t allow you to transfer to an international account
  • Your card has been blocked because it has reached its payment limit
  • There has been a technical error

Firstly, we advise you to call your bank to ask them if any of the issues above have occurred. If your bank tells you that your card has not been blocked, you can transfer to international accounts and does not have a set limit, call EBS CARE. We will do our best to deal with the payment issue.

I HAVE PAID FOR MY COURSE BUT MY BOOKING IS UNCONFIRMED. WHY HAS THIS HAPPENED?

We cannot confirm your booking until we receive your payment, this is applicable if you have paid in instalments or paid in full when booking. Your booking will remain unconfirmed until we receive the payment, please pay promptly to secure your booking. If you have paid by bank transfer, it can take up to 10 working days, (depending on your bank) for us to receive the payment, and consequently confirm your booking. If you have paid by card, check your student account to see that the transaction has been successful, if so, your booking will be confirmed shortly. If you have any questions don’t hesitate to contact EBS CARE!

I BOOKED AND PAID IN FULL AT THE TIME OF BOOKING, IT'S SHOWING PAID, BUT THE BOOKING IS STILL UNCONFIRMED. WHY HAS THIS HAPPENED?

Even if you pay in full by card it can take up to 3 working days to reach us. Once we have received your payment we will change the status of your booking to “confirmed” in your student account. We will contact you if we require any additional information.

PAYING BY INSTALLMENTS

HOW DO I PAY BY INSTALLMENTS?

You can pay your installments by bank transfer or by card within your student account.

WHEN DO I PAY MY INSTALLMENTS?

The installment dates will be automatically created for you at the time of your booking. If you are late paying an installment we will email you. It’s vital that you pay promptly as your booking may be cancelled and cancellation charges may apply.

DOES PAYING BY INSTALLMENTS COST MORE?

EBS do not charge you for paying via installments; however, you may be charged for using your card or making a bank transfer.

IMPORTANT: If your travelling overseas to your EBS School, we require your flight details and arrival times, please enter these in your secure student area. We also require emergency contact details, again this can be added to your booking within your secure student area.

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